Terms & Conditions

Welcome to Hot Sauce Depot.
By using this website, you agree to the terms and conditions listed below.
Please read them carefully before placing an order or using this site.

If you do not agree with these terms, please do not use this website.

These Terms & Conditions apply to all users of the website located at https://hotsaucedepot.com (the “Site”), operated by Brewhaus America Inc. dba Hot Sauce Depot (“Hot Sauce Depot,” “we,” “us,” or “our”).

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms.

Website Use

This website is provided for the purpose of purchasing products and obtaining information about our store.

You agree not to use this website for any unlawful purpose or in any way that could damage the site, interfere with other users, or disrupt normal operation.

We reserve the right to refuse service, cancel orders, terminate accounts, or limit access to the site at our sole discretion.

Marketplace Products

Hot Sauce Depot operates as both a retailer and an online marketplace.

Some products sold on this Site may be sold directly by Hot Sauce Depot, while others may be sold by third-party vendors.

For products sold by third-party vendors:

  • The vendor is the seller of record

  • The vendor is responsible for product quality, accuracy, labeling, and legality

  • Hot Sauce Depot may act as a payment processor, fulfillment provider, or marketplace operator

Hot Sauce Depot reserves the right to remove any product or vendor at any time.

Product Information

We make every effort to ensure product descriptions, prices, and images are accurate.
However, errors may occur.

We reserve the right to:

  • Correct errors

  • Change prices

  • Update product information

  • Cancel orders affected by errors

  • Limit quantities

Product packaging and labels may vary from images shown on the website.

Orders

By placing an order, you agree that:

  • All information provided is accurate

  • You are authorized to use the payment method

  • You accept responsibility for the order once it ships

We reserve the right to cancel or refuse any order for any reason, including:

  • Pricing errors

  • Product availability

  • Payment issues

  • Suspected fraud

  • Violation of these Terms

If an order is cancelled, you will be notified and refunded if payment was received.

Payment

We accept payment methods offered at checkout.

Payments are processed securely through third-party payment providers.
We do not store full payment card information on our servers.

Orders may be delayed or cancelled if payment cannot be verified.

We reserve the right to hold, cancel, or refuse orders that appear fraudulent or high-risk.

Shipping

Shipping times and costs are shown during checkout.

Delivery times are estimates and are not guaranteed.

Hot Sauce Depot is not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Customs

  • Incorrect address information

  • Events beyond our control

Customers are responsible for providing the correct shipping address.

Risk of loss transfers to the customer once the order is shipped, unless otherwise required by law.

Please see our Shipping Information page for full details.

Returns & Refunds

Returns are subject to our Returns & Refund Policy.

Because we sell food products, some items may not be eligible for return.

We reserve the right to deny returns that do not meet our policy requirements.

Refunds may be refused for:

  • Used products

  • Opened food items

  • Customer damage

  • Violation of return policy

Please review our Returns & Refunds page before requesting a return.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us as soon as possible.

We may require:

  • Order number

  • Photos

  • Description of the issue

We will work to correct the problem at our discretion.

Food Products Disclaimer

Some products sold on this website may be extremely spicy.

By purchasing these products, you agree that:

  • You understand the nature of hot and spicy foods

  • You assume responsibility for consumption

  • Hot Sauce Depot is not responsible for misuse or adverse reactions

If you have food allergies or medical concerns, review product ingredients carefully before use.

Customers are responsible for checking ingredient lists and allergen information.

Limitation of Liability

To the maximum extent permitted by law, Hot Sauce Depot shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or products purchased from this site.

Total liability shall not exceed the amount paid for the order giving rise to the claim.

All products are sold for their intended use only.

Customers are responsible for using products safely.

Disclaimer of Warranties

This website and all products are provided “AS IS” without warranties of any kind, either express or implied.

We do not guarantee:

  • Product availability

  • Error-free operation

  • Vendor performance

  • Continuous access to the website

All warranties are disclaimed to the fullest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Hot Sauce Depot, its owners, employees, and affiliates from any claims, damages, or expenses arising from:

  • Your use of the website

  • Your violation of these Terms

  • Your misuse of products

  • Your violation of any law

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Hot Sauce Depot unless otherwise noted.

Content may not be copied, reproduced, or used without permission.

Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect and use customer data.

Account Use

You are responsible for maintaining the confidentiality of your account.

We may suspend or terminate accounts at any time for:

  • Fraud

  • Abuse

  • Violation of these Terms

  • Suspicious activity

Force Majeure

Hot Sauce Depot shall not be liable for delays or failure to perform caused by events beyond our control, including:

  • Natural disasters

  • Supply shortages

  • Shipping delays

  • Government actions

  • Technical failures

Governing Law

These Terms & Conditions are governed by the laws of the State of Texas.

Any disputes shall be resolved in the courts located in Tarrant County, Texas.

Changes to Terms

We may update these Terms & Conditions at any time.

Changes will be posted on this page.

Continued use of the website means you accept the updated terms.

Contact Information

Hot Sauce Depot
Brewhaus America Inc.
Fort Worth, Texas, USA

Email: support@hotsaucedepot.com

Please visit our Contact page for additional information.